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Frequently asked

QUESTIONS

When will I get my books?


Orders will only ship when complete. If you order an in-stock item and a preorder item the order will only ship once all items are available. If you would like to receive an in-stock item prior to the preorder item please complete two different orders. All orders processed and shipped from Little Visioneers, in Los Angeles, are packed up and ready to ship within 48 hours of receiving your order. Orders placed before 12pm (Monday to Friday) are processed the same day and shipped the following day. Once your order has left the store, it may take anywhere from 1 to 4 business days to arrive, based on your location. Orders placed after 12pm (Monday to Friday), over the weekend, or on statutory holidays are processed the next business day.




What is Little Visioneers’ COVID-19 Preparedness Plan for Pop-up Events?


Little Visioneers is committed to providing a safe and healthy workplace for all our employees and volunteers.

Our COVID-19 Preparedness Plan follows the industry guidance developed by the California Department of Public Health, as outlined in the Covid-19 Employer Playbook, which is based upon Centers for Disease Control and Prevention (CDC) guidelines for COVID-19, California Occupational Safety and Health Administration (CAL/OSHA) statutes, rules and standards, and California’s relevant and current executive orders.





How can I order books not listed on your website?


We’ve established Little Visioneers as an online bookstore on Bookshop.org where any title can be ordered from the full catalogue. Anytime you visit Little Visioneers' storefront on Bookshop.org, our storefront name will appear in the top left corner of the browser to indicate that Little Visioneers will be credited for any purchase placed on Bookshop's platform. You can also bookmark our shop page and use it whenever you buy books online.




I would like to recommend a book. What should I do?


If you have a book distributed by Ingram Books Group - our primary vendor for fulfilling customer orders - you would like to recommend to our bookstore, please fill out the Book Recommendation Form. We support local authors, as well as author events and are always excited to find great storytellers!




Is my order eligible for local delivery?


Orders placed for delivery within Zip Code 90056 are eligible for local delivery. In-stock orders eligible for 'no contact' local delivery will be delivered within 24 hours of purchase. No contact delivery means the driver will leave your order in an agreed-upon location for you to retrieve.




Gift Card Policy


PAYMENT METHODS Credit or debit card, or Paypal can be used to purchase Gift Cards. REDEMPTION OF GIFT CARDS Gift Cards are redeemable solely for books and merchandise on LittleVisioneers.com. To place an order with a gift card on Bookshop.org, you will need to purchase a gift card through our storefront on Bookshop.org. DELIVERY INFORMATION AND REQUIREMENTS FOR GIFT CARD PURCHASERS Please check to make sure the email address of the recipient is correct. Should an email be returned due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address. REASONS FOR FAILED DELIVERY If you have not received your gift card, the following is a list of the most common reasons why delivery may have failed:

  1. Spam filter blocked email or routed it to a bulk/spam folder.
  2. Recipient's firewall blocked the email.
  3. Email inbox is over size limit.
  4. Invalid email address
Please ensure giftcards@giftedd.com emails are not filtered as spam. If you need further assistance, contact customer support at the following address: support@giftedd.com Please refer to your order number, or be ready to supply your email address. PERSONALIZED MESSAGING If you wish to add a personal message to a Gift Card, simply type your message in the message field on the Gift Card preview. Personal messages are limited in length to the space provided on the Gift Card. There is no additional charge to include a personalized message.




How can I order a book that is 'Out of Stock' on Little Visioneers website?


If a book is 'Out of Stock', you can purchase the book through our storefront on Bookshop.org. Select the (Out of Stock) book you would like to purchase on our website, then click on 'Buy Now on Bookshop'. You will be directed to our storefront on Bookshop.org to complete your purchase.




What's the difference beteween Libro.fm audiobooks and Audible?


Libro.fm audiobooks are DRM-free, which means when you purchase audiobooks through an independent bookstore, it’s yours. You can support our bookstore with every purchase!




What is Bookshop.org?


Bookshop is an online bookstore with a mission to financially support local, independent bookstores. While Bookshop.org itself is not a physical store and does not purchase, print, publish, or warehouse books, it acts as a purveyor of new books (distributed solely through Ingram) by linking online shoppers with their favorite independent bookstore in order to traffic book profits toward indie booksellers with their preservation in mind. When you see Little Visioneers name and logo in the top left corner, you are supporting our store.




Who designed the Little Visioneers logo?





Does Little Visioneers host book clubs?


We are currently in the process of planning book club options for our reading community. The best way to be informed when events open for registration is to subscribe to our newsletter. You can subscribe to our newsletter at the bottom of our home page.




How do I redeem/make a purchase with a gift card?


Find items to purchase on LittleVisioneers.com. During checkout, enter the unique gift card code. See the demo GIF below: If the sale is worth more than the value of the card, the remaining balance can be paid using your regular payment methods.